TERMS OF SERVICE

Welcome to H V Enterprise, operating under Meet Handloom, your trusted online handloom marketplace. By accessing or using our website or platform, you agree to comply with these Terms of Service. These terms govern all purchases, communications, and transactions. Furthermore, they define the rights and responsibilities of Buyers, Sellers, and Users.

Please read these terms carefully. Doing so ensures a smooth, safe, and enjoyable shopping experience for everyone.

1. General Information

This document is an electronic record under the Information Technology Act, 2000. Additionally, it complies with the Intermediary Guidelines Rules, 2011. It provides the rules for using our website: www.meethandloom.com.

By using the platform, you agree to follow our policies, including:

  • Shipping and delivery policies
  • Refund and return policies
  • Cancellation rules
  • Privacy and data protection policies

In terms of definitions, “User” refers to you, while “We” or “Us” refers to Meet Handloom. While you may browse the site freely, you must create an account to make a purchase. Note that we may update these terms at any time; therefore, we encourage you to review them periodically.

2. Account Registration and Responsibilities

To use our advanced features, you must register a user account.

Account Security: You are responsible for keeping your password confidential. If you notice unauthorized access, notify us immediately.

Information Accuracy: You must provide up-to-date contact details. Otherwise, failed transactions or restricted access may occur.

Shared Accounts: We discourage account sharing. Consequently, you remain fully responsible for any activity performed under your login.

3. Communications

By joining the platform, you consent to receive electronic messages. For example, we will send order confirmations, status updates, and promotional alerts. These may arrive via email, SMS, or push notifications. As a result, you should check your messages regularly for critical information.

  • Transaction confirmations
  • Order status updates
  • Promotional messages
  • Alerts and notifications

Communication may be sent via email, SMS, or push notifications. Users must regularly check communications for critical transaction information.

4. The Marketplace Interaction

Meet Handloom acts as a bridge between Buyers and Sellers. However, it is important to understand that:

4.1 Transactions

  • Meet Handloom is not a party to any purchase agreement.
  • Buyers place orders as proposals to purchase; Sellers may accept or reject.
  • Meet Handloom does not guarantee:
    • Product authenticity or quality
    • Delivery timelines
    • Accuracy of Seller descriptions

4.2 Professional and GST Transactions

  • Buyers eligible for GST input credit must provide correct GSTIN details.
  • Invoices are issued via the Seller.
  • Moreover, we do not personally guarantee the absolute accuracy of every seller description.

5. Fees and Payments

Regarding costs, Meet Handloom may charge service or processing fees. All fees are displayed transparently in INR. Users are responsible for paying these amounts in compliance with Indian payment regulations.

  • Transaction service charges
  • Payment processing fees
  • Premium subscription services

6. Prohibited Use

To maintain a safe environment, you agree not to:

  • Post abusive or illegal content.
  • Promote discrimination or violence.
  • In addition, you must not sell counterfeit products or interfere with site security. Failure to comply may lead to account termination or legal action.

7. Intellectual Property

All content on the site, such as text and logos, is protected by law. You may use this content for personal use only if you keep the ownership credits intact. However, commercial redistribution is strictly forbidden.

You may use content for personal, non-commercial purposes if:

  • Ownership credits remain intact
  • Content is not redistributed commercially
  • No misleading claims are made

Users are responsible for all content they post, upload, or share.

8. Seller Responsibilities

Sellers must follow strict guidelines to ensure quality. Specifically, they must attach correct shipping labels and pack items securely. For high-value shipments, a valid e-way bill is required. Notably, Meet Handloom is not liable for mistakes made during the seller’s packaging process.

  • Attach correct shipping labels with order number, recipient details, product information, and invoice
  • Pack products securely; fragile items must be marked
  • Use approved logistics providers and retain proof of delivery for 3 years
  • High-value shipments (≥ ₹50,000) require valid e-way bills
  • Report lost, damaged, or missing shipments promptly

Meet Handloom is not liable for Seller errors, packaging mistakes, or delays.

9. Returns, Refunds, and Cancellations

If you wish to return a product, you must request it within 7 days.

Refunds are generally processed within 7–10 business days. Please note that cancellations are only allowed before the item is shipped.

Items must be unused and in original packaging.

In the event of damage, report it within 48 hours.

10. Shipping and Insurance

To protect your purchase, all shipments are insured at no extra cost until delivery. Once the item is delivered, the responsibility shifts to the Buyer. Although we strive for timely delivery, factors like weather or strikes may cause delays.

Meet Handloom partners with verified logistics providers to ensure safe, secure, and timely delivery. Delivery times may vary due to:

  • Weather conditions
  • Strikes or labor disruptions
  • Customs or international shipping delays

11. Privacy and Data Protection

We collect data solely for platform operations. This includes your contact details and transaction history. Rest assured, your data is stored securely and is never shared with unauthorized third parties.

12. Indemnity and Liability

By using this site, you agree to protect Meet Handloom from claims arising from your violation of these terms. As an intermediary, our maximum liability is limited to the value of the specific transaction in question.

13. Dispute Resolution

Initially, we will attempt to resolve disputes through negotiation. If this fails, the matter will be settled through arbitration in New Delhi. The final decision of the arbitrator will be binding for both parties.

14. International Transactions

For our international customers, please be aware that customs duties and taxes are your responsibility. Furthermore, shipping times may vary significantly due to international regulations.

15. Contact Information

Should you have any questions or disputes, please reach out to us:

Email: support@swarahandloom.com
Phone: +91 99799 19927

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